PC
Pride C

1 reviews | Active since Jun 2024

10 Jun 2024, 21:00

Ford woodmead

I bought a ford EcoSport Trend 2021 model, it was on 30 000 km,

I took it for service at 45 000km, I drove only 1000 km , and flagged on the screen that I have to take it to service, and the car was loosing power , it couldn't accelerate anymore,

I returned the car to service , they diagnose the car only to find out that the injectors, coil pack and spark plugs needs to be replaced.

Mind you, My car is still under both warranty and maintaince plan, they took petrol sample to lab , the results came after 7 days , they detected that fuel on my vehicle was contaminated, as results they wont approve my warranty ... I'll be liable to replace those parts ,

My question , is how in the world could possible pour a contaminated fuel on my car which I love with all my heart intentionally, how would I know that the fuel pouring is contaminated from various filling stations?,

I tried to take the matter with Ford SA , we couldn't reach a common ground.

They've kept my car for the whole week they couldn't even offer me a coutersy Car ,

I requested for assistance to take this matter further , The car is still new

My car is still under warranty , the dealership should fix my car.

I have lost my job currently, I cannot afford ,

The dealerships responsible for this matter is Ford woodmead,

Service managers details are as follows:

Name : Jacq Contact number : +***8

For more information you can reach me on : ***

0
Replies (2)
PC
Pride C's update14 Jun 2024, 21:54
Reviewer Update
I'd recommend people not to buy Ford EcoSport anymore , it's a bad car that's why they discontinued them. My fellow south African ford has a bad customer service, I will never forget or neither forgive them for not approving my warranty. How could they blame me for a contaminated fuel which was poured on my vehicle, how would i know that which garage they sell a petrol which is not of a good quality. Ford SA ****med me, I will never forget what they did even in a single day







PC
Pride C's update14 Jun 2024, 22:11
Reviewer Update
If you're driving a ford EcoSport, Titanium or active, my advise is that please return or trade in that car while you still can.... Those are very bad cars, just know that sooner or later your going to face injector problems , Guess what Ford SA is gonna **** you. Reason being that they will want to do a fuel sample test , trust me the results will come back positive for contaminated fuel. Fuel quality remains a challenge in south Africa, but a dealership has no right to deviate or decline or hold liable to assist a customer because of a contaminated fuel. I recently just bought my Ford EcoSport 2021 the has less than 50 Km already the car has injectors, spark plugs and coil tube problems, sooner to experience gearbox problem😂😂, I regret buying ford. I just want to trade it back and move to other brand ....Trust me Ford has bad customer service, they won't even offer you a courtesy car ...I even lost my job because of being late to work because of transport problems....

Ford SA they're very greedy, they're only focusing on making profit while compromising the customers.

Don't say I didn't warn you guys about buying ford EcoSport.