Ford warranty *********ly is taking clients money without honouring claims

@Neale Hill please contact me. ***| WARRANTY - MAJGXXMTKGHC75066 - Clutch Concern Ford has taking my premium for 8 years without any claims. my phone has received a call at the times stipulated. Ford is acting ********* in their approach declining the clutch repair, if required. I would like your CEO to contact me. It's easy for Ford to reply with the email below. No call was received unless I call Ford. Again ********* and pathetic behaviour to scheme clients out of their money. PS I await your Ford CEO to contact me on an official letterhead and I will gladly take it further at my own expense as you so brazenly state in your email below.

From: Tswai, Mathabo (M.) <***> Sent: Monday, March 3, 2025 2:45:27 PM

Subject: ***| WARRANTY - MAJGXXMTKGHC75066 -Clutch Concern

I trust this message finds you well.

I attempted to reach you on 03 March 2025, at 16:30 and 16:32, on the contact number ***. Unfortunately, my calls were unsuccessful. The purpose of my call was to address the concern that has been raised regarding your vehicle’s clutch.

Following our follow-up with the warranty provider, we regret to inform you that the Premium CARE Maintenance Plan does not cover clutch replacement.

Additionally, we will be liaising with the dealership to obtain an update on the status of the diagnosis. Please be advised that, as the vehicle falls outside of the goodwill financial parameters, you will be liable for the cost of repairs.

Should you find our response unsatisfactory, please be aware that you have the right to pursue recourse through the appropriate channels, such as the Ombudsman or any third party of your choosing, at your own expense.

Best Regards

Mathabo Tswai Customer Experience Specialist