Ford Umhlanga

In December 2018 I purchased a new ford ranger from Kempster Ford Umhlanga. the same day I had a gearbox problem. I was told it was on transport mode and had the computer box reset. I had intermittent problems thereafter. On 24/01/2020 I experienced the same problem and could not use the vehicle for the weekend. I delivered the vehicle to Kempster Ford Umhlanga on 27/01/2020 to rectify the problem but am appalled at the service I received. The vehicle has not been worked on for 2 days and have not received any feedback from the service agent. I have made several calls and have been given the same response that’ they cannot find the fault and I am left without transport since. I can not believe that they have such a low level client service department