Ford The Glen - Extremely Poor Service

Hi, I would like to share my frustrations with Ford The Glen. My Ford Fiesta ST200 started going into limp mode. I took my car to Ford The Glen because I used them in the past and experienced no issues. On the 11th of November 2025 my car was booked in. On the initial diagnosis which took over 2 weeks they said that there was an issue with my paddle sensor which was giving mixed signals to the throttle body. I advised them to continue with the repairs only to be advised afterward that it was not the paddle sensor. It took them a couple more weeks and continously following up and personally going in only to be told that there was a problem with my cluster and that needed to be changed. I received a quote and approved the repairs in December but I still don't have my car. Every time I inquire, I am told that they are still waiting for parts (From December 2025). I even threatened to lay a complaint to head office and they even gave me there head office number. I guess knowing nothing will be done. It's been almost 3 months and I still don't have my car or an ETA on when it will be sorted out.

I am a consultant and most of the time travel to clients and this is effecting my work. I have to inconvenience other people to try and get buy daily and I have to use other people's cars that literally drinks petrol which is extremely costly considering the current economic conditions.

I am extremely frustrated and tired of being told that they are still waiting for parts with no consequences for what I have endured over these past couple of month with Ford The Glen.

My thing is when you are struggling financially and cannot afford your monthly payments, they are ready to come and take away your car although mine is paid off now but I have experienced this in the past. Why is there no consequences when we as clients experience issues with your service?

If anyone has any suggestions or recommendations, I will greatly appreciate it but for me this is now getting to a stage of desperation, thus the complaint against Ford The Glen.

Let's see if they even bother about the complaint.

Complainant Name : Billal Allijan Complainant Contact: *** Complainant Email: ***