Ford South Africa please help this is not right

I would like to bring it under Ford South Africa attention how the clients are being treated in public we bought a ford ranger at East Vaal Ford , I had an issues with the driver cluster screen cracked and East Vaal motors told me it is cosmetics and I have to pay R24,300 for the part and it is not covered by the Ford Warranty . Worst service ever from Jayson Halgryn I then went to CMH Kempster Ford Randburg and they order the part under warranty with in a day and replaced it Deon had no issues to help a client how can Ford dealers be so different when it comes to client service I will never ever deal with East Vaal motors again I will however take all my business to Ford Rand burg And the part at CMH Kempster Ford Randburg was R2,153 not R24300,00 This is just the worst service from a Ford Dealer ever ( East Vaal Motors )