Ford South Africa and it's lack of Customer Service

I am not someone to complain often or at all but we having this issue for over a year now and we are DONE!

So here is our story......

November 2017 with much excitement we bought a Ford Kuga 1.6 Ecoboost at Fury Ford Midrand, we were assured that it was tested and cleared to have No issues and is 110%...

March 2018 we took it for a service and 2 weeks later again for the 'Clutch Recall Issue' at Ford Kempton Park, it was checked and said the clutch 'looks okay to them' and so we went to Durban for a short holiday in April 2018 (Easter weekend) on our way back the 'looks okay' clutch burned out... We sat next to the highway for more than 8 hours this with a 2 month old baby and a 6 year old... The tow truck picked us up ( no passenger car - we had to fit the 4 of us and the driver in the tow truck front) and it took us to Ford Pietermaritzburg where we sat for another 5 hours... We left the car there to get the Clutch Replaced etc and came back to Jhb in a Rental car...

We waited 3 weeks (close to 4 weeks) for our car to come back from Ford Pietermaritzburg, they delivered it at Ford Kempton with No documents stating it is our returned car - my husband phoned and demanded to know where it was as Ford Pietermaritzburg and Motorvia confirmed it was delivered to Ford Kempton Park, we found eventually... Cleaned and tagged on the Pre-Owned sales floor to be Sold again....!!

Two months after that 'Replacement' we've had issue upon issue with the 'new' clutch, it slips and revs to over 4000rpm, it's been to Ford Kempton Park (July & September 2018) for checks and to Fury Ford Midrand (November & January 2019) and nobody can find the fault...

We Booked it in again at Fury Ford Midrand the 26th February 2019 again for the clutch slipping and some other issues that accured, they had it till the 1st of March and yet again could not find the Clutch issue... Monday, 4th March on my way home, guess what happened... The Clutch burned out... Again!!

We took it back to Ford Midrand the 5th and up until today (the 8th) there is NO communication from Fury Ford Midrand Unless WE phone them and request answers... The service assistant can never give a straight answer before needing to 'consult the manager' and the manager is always 'busy', don't answer his calls or is in meetings 'all day'... And they NEVER phone back with answers if you request them too. Now it's weekend and we don't have a car OR any answers as to what is going to happen, when we getting it back etc...

During ALL this we've logged it all, every time we booked it in since April for the Same recurring issue with Ford Customer Care SA and guess what...NOTHING gets done...

We will NOT buy ANY Ford ever again... And will extend this to my friends and family as well... The Customer service is not up to par and their lack of problem solving is absent!!

We will surely take this further as we can not pay for a car that was promised to be 100% and is totally the opposite, it is more in the Service garage than in our own garage!!!