Ford South Africa a big disappointment!

I raised a complaint with Ford SA on 10 September 2020. The following day I was contacted by someone, who unfortunately did not give me his name. He asked me to detail my complaint in an email, gave me an email address and a reference number. The email address was invalid and since then, despite contacting Ford SA on Twitter daily, I have had no feedback from them. I have been told their team is working on it, the matter has been escalated and they are dealing with high call volumes. To be fair they are worse than useless.