Ford Silver Lakes

Ford Silver Lakes:

The service at Ford Silver lakes is unacceptable:

I phoned in on 11 May to book my car for a service:

The lady advice that my car doesn’t have a service plan (it expired)

Two months later I phoned to enquire about another vehicle. I asked the guy to check my vehicle to see if there is still a service plan left.

He advised that my service plan expired on the 31.05.2019. I immediately phoned Ford Silver lakes and spoke to the Dealer principal. He informed me that

His staff won’t make mistakes like this and I need to provide proof….His staff been there for years and won’t make mistakes like this… So he didn’t believe me…

I had to provide proof…(a recording since I phoned form my land line) So much for customer service. I then had to take the Recording to proof that I DID phone on the 11th of May and the lady DID tell me that my car is out of its service plan…

I had to go in to Ford Silver lakes after THEY made a mistake.. After a few phone calls and mails and a visit to the branch they eventually serviced my car that I paid for when I bought the car…

After I took the car for its service the car rattled then again I had to take it back to fixed the rattle caused by Ford Silver Lakes…

I had issues with my car this year… The first time we open the bonnet after the service in July we’ve picked up that the Engine cover is not there. I then again phoned Anton the dealer principle… He informed me that my car came out without an engine cover… I told him there was definitely an engine cover on my car before it took it info service… He then took my vin number etc and confirmed that my care DID came out with an engine cover…. I then asked him to have a look surely it should be somewhere in the work shop… he then advised that it’s not there and they don’t keep these things… How can you throw away someone’s Engine cover…. Such a big expensive part of a car you just throw it away… I’ve been a customer off Ford Silver lakes since 2008 and never had issues like this….

On ONE service that I had with them SO many issues….Every time I have to phone them… and wait for feedback.. Now I have a car without an Engine cover and they are just pulling up there shoulders…. The service terrible…