#FORD SHOCKING & DISGUSTING SERVICE

I would like to share on behalf of a very close friend , an ongoing almost comical but absolutely unacceptably disgusting service experience with #MOTISFORD in Diep River. My friend, lets call him Sam as he wishes to remain anonymous. About 9 weeks ago Sam's digital keyboard on his #Ford Kuga lets him know that his car is due for a service. Fantastic. He takes it in. They perform the correct service for the 90000km. 3 Days later, the same light tells him he needs a service. Clearly something is amiss and he phones #MOTISFORD in Diep River who tell him to bring the car in. They tell him how to reset the computer, which he does, but to no avail. #MOTISFORD tells him to bring the car into them. They need it for the day. Sam sorts his own transport out. The customer care agent reports back at the end of the day saying unfortunately we are going to need to order a part and it comes from Pretoria and will take 3 weeks. Sam is not that happy, but patience is one of his virtues so he waits- patiently . 3 weeks later the part arrives only for Sam to find out that the day before 'his part' has accidently been placed in someone else's car- now whether that person needed the part is debatable- at this stage we are actually not sure . But what a joke! The part is eventually fitted, but 3 weeks later the on board computer tells him that the problem has arisen once again!! Again Sam takes his car into #MOITISFORD in Diep River where the car has now been for more than 3 weeks. Sam is still waiting for parts which he is told have to be trucked from #FORD Head office in Johannesburg. Why #FORD cannot at this stage of the game courier these parts to a client whose car has been in the workshop for 3 weeks is ridiculous, shocking service and beyond belief!! The workshop manager says they have to go through ordering the parts as per the #Ford manual. And if they cant sort out the problem he will then have to contact #FORD Head Office for further advice. Seriously?!

I dont even think #FORD know what they are doing or what is even wrong, but this is a shocking sequence of events and to be continually fobbed off by your client liason officer is nothing short of lazy,passing the buck and ***ardly.

Someone at #FORD HEAD OFFICE needs to stand up and take control of this situation before I take it viral. AND UNFORTUNATELY I CANT EVEN REMOVE THE ONE STAR.