Ford service dissapointment!

Ever wondered why people say they will not buy a Ford because of bad service? Here is a new one... It took Hatfield Auto Ford 6 days to provide me with a spare key for my Ford Everest 2013. I had to borrow a car to get to work.. this was over a weekend. Groblersdal Ford sent me to Middelburg (360 km round trip and 1 day leave from work) for the job! Only to find that the address they gave me provide tracking systems only. Ford Middelburg told me to bring the car for 1 day and they will make the key and emobilizer. But, hey, the Ford people in Pretoria should be more equiped..... or not? My Ford went out of it's service plan January 2018, and because it had only 23000km on the clock (were in compound for 4 years) I arranged one last service on the service plan. They made the appointment, 3 days later I borrowed a car to leave my Ford for the service only to be called the next and told the Ford went out of the service plan 2 days ago. Could that not been discovered 3 days before I had all the trouble to borrow a car and made the appointment.? Sorry, Ford, your service is a huge dissapointment!