Ford service

Cassey auto Ford in Springs (Supergroup dearleaship) their "motto is:" Committed to earning your trust" is a lie, I personally had the worst experience ever, I bought a 8****m "Mini Cooper Countryman S" from them it had a technical fault within 3 weeks. I had assistance from their Manager Mr Johann Maartens who had help me until he decided from today that he is not going to help me nor answer my email, WhatsApp or calls, the worst Manager Mr William Robert who told me" what do I expect becouse I bought a second hand car, I was with my girlfriend and I literally cried tears and i felt humiliated because I thought I bought a reliable car from what I thought is reliable dealer Ford! I have escalated the matter to Motor Industry Ombus hopefully they will be able to assist me. I have a car that is technically faulty and I can't drive it because it's not safe for my life and I can also further damage the car and be liable for it again ," they don't want to take it back" , I used my car a lot for work, so it actually brings bread to me, my children and family as a breadwinner! This is a huge inconvenience and worse you have a company like Ford that has people who don't care about life and other commuter on the road,I know I am nothing to a company like Ford from the way I was treated and because I bought a second hand car from them, my hope is that people like Mr William Robert may be accountable and to make public aware of such bad customer service and also to see improvements in customer service by Ford staff!