Ford Service

I am driving a Ford Figo 2017 model!Car has a 2 year service plan!i have been in for my second service only on arrival to find out my car plan has expired!I phoned the dealership and spoke to the Manager,but definitely the rudest person i have ever met over a phone,after a long discussion i told him that maybe i must rather phone Ford SA to assist me because he blatently told me that he is not going to pull the recording and he told me to phone Ford SA and hung up.After i have made the booking the lady confirmed that my car is still in for the last service under plan! Where is the grace period for the service plan,cause this is something that you pay for when you buy the car???All car manufacturers has got grace periods!!This is the worst cust experience i have ever had from someone that is working with customers, by telling you its not their problem!It is your problem if the staff has given you the wrong information!!!