FORD SELLS FAULTY CARS!!!!!! THERE IS NO AFTER SERVICE. THEY CARE ABOUT SALES ONLY

In May 2022, I purchased a brand-new Ford FX4 from Ford Fury Midrand and was assisted by Malibongwe.. Within a week of purchasing the vehicle, an odd rattling sound occurred. The sound finally stopped after I went into and out of the dealer to have it fixed. I took the car to Ford Midrand for its first service in August 2023. Upon collection, the vehicle returned with similar shaking sound, they knocked my vehicle, and the hand break was difficult to pull up. I reached about the issues, Selvin, the Service Manager was extremely defensive and when I mentioned for the survellaince camera to see who scratched my car, then, at that point, he said he will fix it. He did. Despite this, the rattling sound persisted. I returned to the dealer and was informed that there was air in the pipes when the vehicle began to display engine warning signs. I also asked Selvin to investigate the rattling sound at this appointment, and he advised me to leave the car with him for two weeks. He returned after two weeks and claimed to have heard nothing. At the point when I brought the vehicle back home, the next day, I could hear the sound. Tsholofelo from Customer Care, who was personally involved in my case, assisted me when I contacted Ford Head Office. She coordinated another appointment to have Selvin, with a third party who was Malibongwe, the Sales Cosultant I purchased the vehicle from who fixed the sound at first. The odd rattling sound started as soon as we all got into the car to drive it. The two of them affirmed and said its some wiring in the aircon. I could tell from his expression that Selvin was annoyed with me. We planned to bring the car back in two weeks. I did. I asked for transportation to take my husband and me to work during the week while they fixed the car. Selvin said they don't do Uber administrations, yet before they used to set up for me. Even setting up a driver to take us to work was not something he did. I lashed out because I have been going all over with my own fuel, and on the last gathering he didn't mind that I was already behind schedule for work, utilized my fuel to arrive, burned through my time, and so on. To him I should pay my own Uber to and from work, which could have been R600 and something loss on my end and generally I shouldn't be going through this since I bought a brand new car and its suppose to be in good working condition. His final words to me that day were: "Your car doesn't even have a sound today" , indicating that he was not going to fix anything. After sending an email to customer service, I learned that Genuivere is investigating and that Kholofelo has left Ford. She does not respond emails. I am the one who has to check up.She hasn't done anything about my request to stop dealing with Selvin. Instead she tells me what Selvin says and cannot do. Does not want to go the extra mile for a customer thay have have faulted. How do I liase a person who doesn't take me seriously and made me go through this?

Because of this car, I am physically, mentally, emotionally, and financially exhausted. I just bought the damn car new, and Ford doesn't want to be held accountable for their mistakes. Rather I'm dealt with like "another grumbling client"

Whoever is reading this, just know that FORD after service is ***!

I even tried to sell the car by them, they offered to sell at a ridiculous amount because they know the car has problems.

They are pathetic.