Ford SA/Ford Protect

On the 08/07/2016 I took and extended motor plan with Ford after my initial motor plan had expired of 60 000km. My car would go for service every 20 000km intervals, when I took my extended motor plan was supposed to be 20 000km intervals but ford decided to make it 15 000km interval I went to ford for 75 000km service which they turned me away as I was not due for the service until 80 000km. on 80 000km I took it to Ford Hatfield in Pretoria, upon my arrival there was an issue as the insurance would settle until one of the ford service advisors speak to the insurance and advised them that the car is on 20 000km intervals as opposed to 15 000km and they fixed it but only for that service. on my 100 000km I took my car to Menlyn Ford for the last service on the plan I took with them, to my surprise my claim was rejected yet again with reason being that I was covered until 91 000km not 100 000. I tried to speak to the branch manager at Menlyn Ford but i couldn't get any help instead I was given this number ***to call which I called until I give up as they are not answering their call the branch manager said that I should sort this with Ford Protect since there is nothing he can do and that meant I had to pay almost R10 000 cash and that I'll get a refund when Ford Protect authorizes the claim. I've send number of emails and no one is getting back to me regarding my claim.

I need Ford SA or Ford protect to sort out this cause when they call me for extended cover they told me they calling from Ford but when I have a complaint Ford is distancing themselves and tells me that Ford Protect is a third party, what surprises me is that when you call me they had all my information and my personal details, I'm not sure is Ford is selling their customer information to third parties to be ****med.