Ford SA- {SrvReqNo:[*** - DISGUSTING SRVICE

I have a 2007 ford Fiesta. Recently the front park light bulb was not working. I purchased a new replacement blub form Barloworld Pinetown. On 24/05/2015 the headlamp was removed to replace the bulb. I was shocked to see all the wiring insulation within the headlamp brittle / bare. This is a fire hazzard. I temporarly insulated the wiring & emailed Ford South Africa on 25/05/2015. There response was not as per their auotmated email , much later . A representative , Paula contacted me & advised me that she will speak to the dealership in pinetown for a part number . There is no part number & furthermore she was confused about my complaint. I had to download a picture of aheadlamp assembly & forwaded to her. The retail cost of a new headlamp is R1717.00 ex vat. I was advised by Paula that I must sort out the issuewith Ford Dealerships , she can't help. I feel that this is a defective / dangerous part & the costs to be bourne by Ford South Africa . Paula requested my vehicle details to close the case & I refused.On 28/052015 I RECEIVED EMAIL , NOTIFYING OF THE CASE BEING CLOSED . CALL Ford: ***. TOTALLY DISGUSTED!!!