Ford SA - Poor customer service

I have had my Ford Kuga in the workshop for 3 weeks awaiting Ford SA to authorize repairs/engine replacement due to overheating problems. A press statement was made by its CEO chief executive, Jeff Nemeth last year “We are committed to keeping our customers mobile. Should a customer experience any engine overheating problem with their 1.6 Kuga, or delays in the repair due to a shortage of parts, arrangements will be made through the nearest Ford dealer and Ford Customer Service to provide a courtesy car while the vehicle is repaired."Ford SA should take note of the comments made by its CEO.