Ford SA ****MED me, bad customer service

Very unprofessional, ford is ****ming me. My Ford XLT recently went for service a week ago, it was fine, just going for service. When we went to fetch it within a week, only drove it twice then the car was not moving. We took it back; they said the steering rack is broken, we must pay for it ourselves, the warranty does not cover it. The car is less than 6 months old; we bought it brand new. We were told that there is a warranty but all of a sudden, after calling multiple times with no feedback, we are told that we need to pay over R40000.00, ourselves. Very unfair, a ****. Do not buy, you will struggle to receive feedback, and they will **** the hell out of you, so that they squander money, with or without warranty.