Ford SA- Leaving clients in FURY

The call centre staff us just a bunch of puppets and have no authority or decision making abilities. They fail to escalate to Higher levels, namely Sibusiso from Ford SA. There's a whole lot of miscommunication an customer service Is horrible. There have no escalation process and refuse to put you thru to senior management. My vehicle has been with Ford in Woodmead since 18th November. There's no issue with the dealer itself. There's no proper communication between head office and the dealer. Leaving me to sit on the phone all day every day trying to get a proper answer as to what is going on.

I need someone at a senior level from Ford SA to contact me urgently and provide viable solutions. I am more than happy to return all 5 Ford Rangers to you, after the bad experience i will not be purchasing a Ford Vehicle again!

I was in the process of upgrading my Ford Ranger Wildtrack to the new one, but now I won't be