1 reviews | Active since Mar 2009
Ford SA Ignores customer problems AGAIN
I had my 105 thousand kilometer service done at Galactic Ford in Polokwane. As the amount they quoted sounded very high, I got a quote from another Ford dealer. Galactic charged me R4600(ex VAT) for labour alone while the other dealer quoted about R2300(ex VAT) - about half of Galactic. Galactic refused to lower their labour cost to an acceptable level. As the other dealer is far away and the service had to be done, I instructed Galactic to proceed under duress. I indicated that I would pay the invoice but as I was unhappy with the amount, I intended taking up the matter with Ford South Africa. I did pay the full amount and sent a complaint to Ford SA on 11/8. Despite their written undertaking to contact me within 48 hours and two reminders from me, I have heard nothing more than pro forma acknowledgements from them. It seems Ford is back to their old habit of ignoring their client's problems.
Unfortunately, we do not handle this type of query here at the Customer Relationship Centre and regrettably do not hold information relating to vehicles, components, accessories or prices; therefore, please contact your local Ford Dealership who will be able assist with your query.
How does this assist me as the dealer had already refused to lower his fee to an acceptable level. Therefore I will in future steer sway from dealerships that I know to charge excessive fees and will ask for written quotations for a service. If I cannot find a reasonable dealership, I will try and find a reliable non franchised workshop. And I will perhaps not consider buying a Ford again.
Unfortunately, we do not handle this type of query here at the Customer Relationship Centre and regrettably do not hold information relating to vehicles, components, accessories or prices; therefore, please contact your local Ford Dealership who will be able assist with your query.
How does this assist me as the dealer had already refused to lower his fee to an acceptable level. Therefore I will in future steer sway from dealerships that I know to charge excessive fees and will ask for written quotations for a service. If I cannot find a reasonable dealership, I will try and find a reliable non franchised workshop. And I will perhaps not consider buying a Ford again.