FORD SA has no customer care.

I have a complaint regarding a 2018 Ford Ranger bought in April 2018. After only 9000km i noticed that the loadbin is tearing. This is a commen issue with the ranger. I have contacted FORD SA on 17 September 2018 with regards to the complaint via their facebook page. I have also sent a mail regarding the matter to customer care at FORD SA. 16 days later i jave not had any representative from FORD SA contact me. They reply on the mesenger message and say that someone will contact me soon and that it has been flagged as important. They simply do not contact me. This matter has also been submitted to the Motor Industry Ombutsman. Maybee FORD SA wil respond to them. I have submitted a warranty claim for the load bin, and is currently being repaired. The pannelbeater has informed me upon further inspection they have found more cracks and tears on the load bin. This has been authorised by warranty dept to be repaired. This is extremely poor as a vehicle with 9000km tears and is only being repaired, not replaced.