Ford SA distance itself from bad service at branch

After it took Ford Hatfield 20 weeks to properly fix my Ford Bakkie (in which time I acted as spokesperson and administrator between Fords'Insurance company and Ford Hatfield) I lodged a compliant to FORD SOUTH AFRICA. They contacted Hatfield Ford to investigate the matter - returning to me, saying that they are unable to assist me and that I should contact the dealer directly. The same dealer who responded to my original complaint with \you got your bakkie back