Ford SA - Disappointing Head Office Customer Care

I cannot express my absolute disappointment in a Company of this size that lives behind the autonomy of a customer care line.

We have had endless issues since we bought the Ecosport 1.5 Auto: Clutch has been replaced 3 of 4 times now with less than 60 000 kilos on it First clutch, Front discs and pads at 14 0000 Since then repeatedly in due to a clutch Shudder. In 2020 while in lockdown they replaced the clutch twice within 5000 kilo's. During this time the vehicle also developed intermittent starting issues - Thankfully resolved for NOW

I have strings of mails to Ford SA regarding this expressing concerns about the vehicle, we were lucky enough we took an extended motor plan, but this too comes to and end and we have asked Ford on the way forward. A number of options have been put forward and the only one they support is if we trade in and put us into more debt and they move another New vehicle. NOT Ideal in the current C-19 environment when jobs are being cut daily. Why should we have to get into more debt to get the reliability we paid for the first time by buying NEW.

Come on Ford I dare you to actually follow through and get back to me. This has been going on since 2018.

If you have any faith in your product that has thus far been very problematic, just google clutch issues you should have no issue extending the Motor plan which has covered all these issues which we paid for.