Ford SA deny all accountability for a known defect in certain cars.

My car was running perfectly fine. I drove the car Sunday, Monday I wanted to leave for work and the car would not start. After a few tries it started. I then put in D – drive, car would not move, I then tried R-reverse and the same thing. I switched the car off and waited a few minutes and tried again. Car wouldn’t start. Through some assistance I got told that it seems the TCM is the problem and there is a extended warranty under my VIN for this module. I then had the vehicle towed to CMH Ferndale Randburg on the 08 November 2023. They informed us that they needed to do a lot of tests to be able to substantiate the TCM is faulty. They then said they have put in the claim and will be replacing the TCM. Once that was done I was informed that the car is still tuck in gear and was given a quote of R220 000.00, to replace it. Mayfair Gearbox was about R90 000 for a reconned one. I logged a call with Nadine Loots at Ford Sa on the 30th November. She has told me that there will be no assistance on this as the TCM did not cause this damage and I must consider my car is 9 years old. I have only owned the car for 3 years, I bought it with 56 000km and is sitting on 104 096km. This is a world wide problem and you washing your hands as if it is not. Cannot believe a huge brand like Ford can treat a customer like this.