Ford refuses to cover costs after gearbox failure and safety recall on 10 speed gearbox

SA CRC CASE Ford: ***, Gearbox concern | AFAPXXMJ2PKU60807 | Mr. Eric Joyce Please see 25SE2. Vin number shows vehicle built in 2019. (safety recall on Ford SA site) Well what a roller coaster ride trying to resolve this matter. In November 2025 my XLT 10 speed auto lost power on the drive train. 98000km on the clock. Contacting Ford Heidelberg, service adviser tells me to rather go to Mayfair gearbox. It will be cheaper and they send all gearbox related matters to them. I do this and R88k later I get my vehicle back. I try put a claim in to Ford SA. I raised gearbox issues during service. In December I get told No. In January2026 I get a surprise call from Ford SA again to say they are reviewing my case. In February I get told no way they are paying 1c. Now The consumer council announces a safety recall for the exact problem. The council also states that out of warranty repairs can be claimed. Well to my disgust I went through the same procedure. The staff @ CRC ford are totally none compliant and did not even bother investigating my previous claim nor listen to me once again. The useless emails I received and the continuous explaining showed the incompetence of these members. Fortunately this time round, I insisted on correspondence via email and not telephonically. Do I have a paper trail. Yesterday I receive a mail from Loraine stating ford will not cover these costs. Ford SA the Bully. Now my next step????

Ford Always denied that they had an issue with the 10 speed auto. Takes the consumer council to force a recall. A safety recall. Does this bother Ford SA? No way. I even Asked Ford Legal to assist when I was getting no response from the CRC 1 and 2 emails.