ford protect - no protect

On the 18th of feb 2019 I phoned my local dealership to book my 2015 ecosport for its final service on the ford protect service plan. it could only be booked for the 20th. when I took my vehicle in for the service I was told that the plan had lapsed. which was weird to me as I was under the impression it was a 4 yr plan. I then opted to email ford protect to verify. I was told the plan had was until 11/2/19 or 60000km. I then pleaded if they would consider to give me lee way as it was only a week over its date and only had 43000km on, it was also the only time I was able to take my vehicle in and it would help me out tremendously financially. I also attached the proof of the invoice that I had to pay where it stated that it was only a normal yearly service with way below km's. they only stated they give lee way on 1000 km over due for service. I then again asked for them to reconsider. all they do is ignore the email and send no reply that it is being looked at or not.