Ford Protect extended warranty issue

My issue with ford is too fold: the first was my Ford Focus had to going for it 100000km service which ford Alberton mentioned that was a cam-belt. when i phoned it was a Thursday and booked the car in for the Monday 26/03/2018 to give them time to make sure that cambelt kit is there when i drop of my car. part of the service i asked that they check my aircon and to re-gas. The service consultant was(Seona Hartzenberg) contacted me that the will replace the pollen filter due that there will be not enough time to send my car to a third party for the regas of the aircon. when i came to dealer the service was not completed and my car would have to stay so that they can complete. Seona did arrange for me a curtesy car. The next day picked up car and the aircon compressor was not kicking. on the job card all they said is it needed regas. after driving my car for about 30 min i took it back to ford and told why did the techniction not double check fi there was fault with the air con after he replaced the pollen filter. after i mentioned i have an extended warranty . left my car there to get this sorted out. on the 3rd day of my car being at ford and paying huge amount on the service. ford alberton said i have to take my own car to the 3rd party that can assist in the warranty claim. Due to the even though Seona was very help full and tried to go the extra mile to help me she did not know the process with the ford protect extend warranty. Since following them the extended warranty is handled by Innovation-group SA and not them. here is my second issue. When i bought my car Ford SA phone me asked me under Ford protect do i want to extend my warranty witch i said yes for and paid the extra money for it. so why in the hell must i as the customer sort this out myself and the dealer just passes it on to a 3rd party. Trying to get hold of someone at ford protect was also an issue the vendor where ford Alberton said i can go and get this fixed under the extended warranty had been trying two days to get the claim logged and processed. i finally got through myself trying to solve the issue. they are telling me it is being logged and will get back to me. i am still waiting but had to pay for my repairs so that i can get my car back.

this is not acceptable to have this bad service from FORD