Ford Pass App passed

For the past two years now I was not able to use the Ford Pass App and the reason given was that when my previous 2020 Wildtrak was manufactured it did not "qualify" and the APP would not connect, I then raised my concerns about the way the app reacted when trying to log in (two years ago) but to no avail.

I recently replaced that 2020 Wildtrak with a Next-Gen Wildtrak and still cannot connect it, in dealing with the helpdesk *** and Karabo Khotleng (who speaks to / treats people like they are simpleminded), it has been established that there is an orphan account linked to my name awaiting deletion. I find it hard to believe if I put my personal information in when creating my account or does this mean Ford has shared my information going against the POPIA regulations?