FORD NO-VALUE CUSTOMER NO-CARE

<p>I am/was (to be decided) a loyal Ford customer, having bought several double cabs within a few years, the latest being a 3.2 DC Automatic 4x4 bought in September 2016. I phoned the Ford SA Client Care Number. I had a few questions and concerns regarding our Ford Kuga 1.6. I was given an e-mail address. After sending my e-mail I received an automated reply that I am a valued customer and that I will be contacted within 24 hours. That was the 6th of January, today is the 16th??? Nothing.... Today another call was made and another e-mail sent, most probably also a waste of time. I kow that an announcement will be made today regarding the Kuga 1.6, but; as with their handling of the Kuga affair, Ford's customer care is a sad, sad excuse for what professionalism dictates. </p>