Ford Motus dishonesty and endangering my life

As Ford owners with service plans, we are obliged to use specific service providers like motus Ford. But, there is a refusal and inability by the management of Ford Motus Culemborg to take accountability for severe challenges at the branch they are acting as leaders. Managers shift blame on staff or ‘other parts’ of the branch and refuse to take ownership – even up to the level of dishonesty when hiding facts like scratching your Ford while at their branch, and not letting you know. I guess one cannot expect the staff working under these management to be better, as they get a clear example of passing the buck. A total inability for these leaders to take ownership, to act as leaders others would be proud to follow. I have been a Ford owner for 25 years, but after this final realisation on my part, there is no way in that I will ever be able to trust the Ford Motus group with my current Ford or any other Fords in future. Due to 2 Ford Motus Branches' inability to quality assure their work, that I have been driving for 6 months in the dark with no back lights - this car went through 2 major services where I specifically asked for back lights to be fixed.. So NOT only are Motus dishonest, Ford Motus also severely endangered my life.