FORD LAZARUS CENTURION

I BOOKED THE FORD DOUBLE CAP BAKKIE REGISTRATION HYF082MP FOR THE LAST SERVICE FOR 100000KM WHICH WAS THE LAST SERVICE PLAN AND DUE TO THE COVID-19 IT WAS OVER ON 101176KM, FOR THE 20\05\2020 WHEN WE GOT THERE THE LADY BY THE NAME OF TANYA DA SILVA REFUSED TO ASSIST WITH ATTITUDE SAYING IS OVER AND QUOTED R3965.25 AND SAID WE MUST PAY IT OUT OF OUR POCKET. I CALLED THE OTHER BRANCH WHICH THEY SAID THE GRACE PERIOD IS 15000KM WHICH IS NOT EVEN THAT, I HAD TO REBOOK IT AGAIN ON THE OTHER BRANCH,SO MY WORRY IS WHY ARE THEY NOT OPERATING LIKE OTHER FORD BRANCHES AND WHY ARE THEY USING THEIR OWN POLICY