Ford Kuga problems

Hi . This is week number 10 without any help from Ford. Still no response from Ford!!!! Please contact me immediately on ********** 534 or I will be forced to take this case further. I expect either a full refund on said vehicle or a new vehicle as a matter of urgency. This is really ridiculous!!! Customer service is non existent. I will never buy Ford again in my personal and business capacity! How can it be that it takes a Ford dealership workshop 10 weeks to diagnose a proble on one of your Vehicles and still do not have an Idea what the problem is. I refuse to believe that this the way you people conduct business and after sales service. I will not take that car back as I have lost all trust in your Products. I own a motor vehicle workshop and honestly believe that if it would take me or my staff this long to fix a vehicle, we do not belong anywhere near an engine, especially if we are trained professionals.

Please let me know today what you will be doing to assist me in this regard.

Regards

Hennie Roets Director Venom Performance and diagnostics PTY Ltd ********** 534