Ford is too busy or could not care

I have just had my third, yes third, recall request on my Ecosport for unsafe manufacturing problem, via email. I emailed FSA on address supp**** for checking if my VIN number app**** to the fault and this is the reply: Thank you for your enquiry. Due to the current circumstances, factors beyond our control may cause delays in our response. Thanking you in advance for your patience in this regard. Regards, The FSA Team. Due to what current circumstances FSA? This is now the standard reply for businesses and banks and government institutions.

Why give the procedure for assisting customers and then unable to assist? Or are companies/entities hiding behind the virus for being short staffed?

It is exasperating to get information and assistance and most of all just a decent reply. Phone calls are a nightmare, I don't even go there anymore. Will call back but never do. One would think that all your staff that are working from 'home' have time to reply after a week.