FORD IS THE WORST COMPANY EVER

I'm so appalled by the service my mother received from FORD South Africa. She is driving a Kuga which is 3 years old now, she is almost done with paying for the car as she is many instalments ahead ..The car gave her a mechanical problem in the middle of nowhere 2 days after it was serviced at Ford in East London as it is still under a service plan. The car was towed to Ford in Kokstad .She was promised a courtesy car by a service consultant of which she never received .She is 63 years old and has been using public transport for over a month now which is totally unacceptable as she has never missed even 1 instalment .Everytime she calls Ford to find out how far they are with fixing the problem they send her from pillar to post .She cant cope now due to stress and has been experiencing health problems due to this poor customer service. Last night she got ****** while waiting for a taxi .Now she is very traumatized .I'm so angry at how Ford has treated my mom.She was told the car would be ready by the 12/03/2019 but when she called on that day she was told that the is something wrong with the computer box so she still needs to wait and that they cant give a turnaround time .WHAT KIND OF TREATMENT IS THIS..