Ford Incompetence - Bad Service

Been asking for statements since the start of the purchase date back in 2017 but never received. Contacted them multiple times requesting that they ensure that i receive my statements monthly but still not happening. Only on the day that i contact for do they send me the statement. Since July 2022 I have been requesting a detailed statement so that i can see what i still owe (After the CaPP amount is calculated for the extra payments i made) but still no feedback. Well they did send me a detailed statement but did not calculate the Capp amount. Since then i have asked multiple times (perhaps 6 times) but now no one replies. I want to settle the vehicle and prevent paying the remaining interest but with no assistance or feedback i am still paying interest which i could have avoided.