Ford Graaff-Reinet service is of very quality

My son is currently working in De Aar on contract installing wind turbines, signal is very poor were they are working and that is why I must complain on his behalf, his bakkie is giving him problems and he contacted Ford in Graaff-Reinet as they are the closest Ford dealer to where he is working. A month has passed and Deidre De Wet the service advisor just keeps on saying they don't have a courtesy car to give to him and take his bakkie in for repairs, a month later and she says she can't give me any indication on when they will have one available, this is absolute poor service, Ford takes your money and money for extended warranties' but the bakkie is standing for over a month with no resolution to this problem, shocking poor service