Ford Focus RS suffering from Cancer

Hi Customer Care

Trust you are well and that you are in a position to escalate this matter to senior management as a matter of urgency. I’ve raised my complaints, as per below, and I am not winning.

Due to the lengthy and continues issues with this high performance and massively expensive car I expect a prompt response and resolution to this matter as I can promise you this car will not come back to me.

So here goes:

The details: Dec 2017 I purchased a new Ford Focus RS in December 2017 , I noticed after a month if I let the vehicle idle that a cloud of smoke from the exhaust pipe. I researched the issue online and found that there was a global recall on Ford Focus RS 2 ********** models , Ford fitted the wrong Head gasket hence the recall. Feb 2018 – 21 March 2018 I phoned Ford Woodmead to book the vehicle in for the recall early February and they told me to bring in the car a few days later 5 February 2018 They supp**** me with a rental during this time , but only for a month where the rental company wanted their car back . So after a month went past without any updates , I phoned them and they advised me that they ae waiting for a Timing lock tool to continue the repair. Eventually the received the tool and started the repair , From the 5th of March till the 21st I didn’t have any loan vehicle. My job entails driving around, the lack of transport caused a loss of income I received the vehicle back on the 21st of March 2018 and they confirmed the problem was xyz and they fixed it accordingly. End March 2018 – 23 April 2018 After 1 day I noticed that there was a unusual sound coming from the engine when the turbo ****led up. As I didn’t want to take it back to Ford Woodmead I booked it into Ford Fury Fourways on the 22nd March 2018 as its closer to my house. I explained the history and past issues and what took place at the Woodmead branch. The Fourways team investigated and found that Woodmead did not fit an oil hose correctly and this cause the turbo to pack up. I was given another Ford Figo to run around in while waiting for the new parts to be ordered. The turbo and oil pipes was replaced and all was good. I received the vehicle back on the 23 April 2018. After another month I noticed black spots on the back of my bumper, I cleaned it off and it re-appeared the next day. Thinking that this might be overflow oil and should go away after a few days but it didn’t. I also had unusual issues with my Climate control switching to -18 degrees then the aircon pump does not work at all. To add to the matter, the Radio started making funny buzzing/ static noises, the problems stated piling up. July 2018 I decided to rather live with the problems until service interval as I didn’t want to part with the vehicle again and drive a Figo for another month. I booked my vehicle in for a service on the 26th of July 2018 and informed them about the black spots , the radio and the Climate control issue. No extensive tests were done to find out what caused oil spots issues and I was told there is nothing wrong with the Radio or Climate control .I lived with the issues until November 2018 , where the plumes of smoke returned. By this time I’ve built up quite a good relationship with Andre my Service advisor and I always updated him on the issues , so he is fully aware of the history.

November 2018 to March 2019 I didn’t use the Ford during December and waiting till Ford’s Workshop opened in January before booking the car in again. The Vehicle was booked in on the 31 January 2019 with the Fourways team. The trouble shooting resulted that cylinder 3 didn’t seal properly and that the Engine block need to be replaced. All parts were ordered and I drove my trusted Ford Figo again. Last week the dealership phoned me a said my car is almost ready and they would like to do some drive tests and then they will call for delivery. Yesterday I received a call and was told that when they started the car there was a massive noise in the engine and they need to order a new oil pump , so I’m guessing the engine was damaged again as result of the oil pump not functioning while the car was tested. I was told they will order new Parts and let me know when the car will be ready. Some additional info: • While the Ford RS was booked in at Ford Fury I’ve been trying to setup a meeting with the Dealer Principle , but my attempts to meet with him are being deflected. I then met with the sales manager where I told him the whole story and asked\begged them to please buy the Ford RS from me at a fair price and sell me a different product. The sales manager came back to me after a few days and told me that they are willing to pay me R400 000 for the vehicle. At that time I still owed R490 000 and told them I’m not willing to take a 90 000 rand knock for a vehicle I hardly used. And to be fair I’m willing to buy another Ford Premium Product as long as they can just settle the outstanding amount. The Sales manager told me they won’t be able to assist with this request. • I notified Wesbank of the issue and tried to play the “Customer Protection Act Card” but they told me because the deal is older than 6 month they won’t be able to assist me and I don’t have a leg to stand on. • The vehicle only have +-20 000km on the clock Documents Attached: • All Jobcards and Invoices related to the repairs , Excluding the current Issue • Picture of Dash indicating -18 Degrees So in short I’ve been paying 16 months for I car I was only able to use for 9 months , Paying R12500 per month for a Ford Figo is a bit ridiculous , Don’t you think? I would like to thank you again for looking at this and assisting by escalating this to the proper authorities.