Ford finance poor service

I Natania Rademeyer have received 50% of my salary for the past 3 months and will not be able to pay my Ford finance account, I have requested for the covid payment relief through Ford Finance but did not receive any feedback till now.

Can someone please assist urgently as next debit date is end of July and I dont have money to pay the installment, please assist with a 3 months payment holiday.

Thank you