Ford Everest debarcle

I bought a new Ford Everest Limited for R650000.00 in 2016 from Fury Ford Woodmead and a couple of weeks ago I needed to fit a baby seat ,on inspecting the vehicle I could not find the Isofix brackets ,I looked in the handbook and on page 20 were the diagrams and the instructions on how to use it. I went to Fury Ford to see if they could find it only to be told that my car was imported and they could do nothing about it .The dealer principle Scott Hendrich tried with the General Manager of Ford South Africa Gerhard Herselman who has not had the decency to acknowledge or reply to my e mails to him ( remember the Kuga debarcle with Ford not coming back to the public ) and according to Scott Hendrich he cannot get a reply from him either,is this the way you treat your customers ? Beware anyone buying a 2016 Everest they do not have Isofix so you cannot attach your baby seat.