Ford Ecosport - such disappointing service

I think I could write a book on all the reasons why one shouldn't buy a Ford. Yes, they are nice to look at and yes, they are nice to drive (when they are not giving issues) but unfortunately that isn't enough. The after sales service is NON - existant. My Ford Ecosport had a "new" engine put in at 50 000km - no loan car while they repaired the vehicle, I lived on a farm outside of town and what a mission I had to make everyday to try and get to work. On Friday, 15/05/2020, the vehicle goes in for a 60 000km service and 4 days later I am back on the side of the road waiting for a tow truck. Yip, you guessed it another engine. No-one has bothered phoning me from Eastern Cape Motors, I have to keep phoning them. I go back to work on Monday, not knowing if I will have the transportation to do so. No loan car is possible from Eastern Cape Motors. I just feel like I'm in a hopeless situation and no-one from Ford or ECM actually cares. Honestly, you need to do something about your loan car policy - take a page out of VWs book, their roadside assistance is amazing, I'm sorry I sold my VW for a headache of a Ford. I sent Ford customer care an email, it comes back undelivered. Your social media team tells me they will contact me soon, IM STILL WAITING. I am very disappointed in the way my situation has been handled and it has completely put me off Fords for life.