1 reviews | Active since Jul 2018
Ford EcoSport - poor quality vehicle and awful service
With my EcoSport 2015 Titanium EcoBoost, first clutch went at just over 40 000km's which the warranty paid for. The replacement clutch was not installed properly (Action Ford Krugersdorp) - was told "something wasn't tightened properly" and got stuck in 4th gear 2 weeks later. Not 20 000KM later and had to replace the clutch again - apparently this was because of "driver technique". They gave a discount on labour but I had to pay for the clutch and it took over a month to get my car back. And after all that time, Action Ford had neglected to fix or feedback on the right front LED running light that I had been assured at least 3 times was fixed. The whole light unit needs to be replaced to fix the LED and they had not bothered to check with the maintenance plan or Ford SA or give me a quote - 3 months later I am still waiting for feedback from Action Ford. So many people seem to be reporting the same issues. Many other claims on the warranty already as well; water bottle, water pump, engine seal, etc. I've never had so much issues with any other car. As much as I love driving my car, I will not buy another Ford. I am actually at my wits end on even where to take the car for a service as all the Ford dealerships I've looked at seem to have awful reviews as far as I can see. Parts quality, servicing and treatment of clients is incredibly poor. Gave a poor review on their survey - 3 months later still waiting for someone to contact me about that as well.
