Ford Ecosport Engines seizing/damaged - Cars should be recalled

Bought My Ford Ecosport 1.0 Trend in March 2019 brand new

Only two years later the turbo went and was replaced under warranty - Turbo's should last longer then that and no tests were run to check why this happened.

Three years later 29th July 2024 I was told by the dealership the engine is damaged and I was advised to open a case with FORD SA for help, my Mileage is only 77100kms. Diagnostics were ran and sent through to Ford SA, on 30 July 2024 dealership advised there had been an email sent with approval to fix my vehicle. Then all of a sudden on the 6th Aug 2024 I received a call from a call center by a different person than the one I logged the case with advising me about certain parts be ordered and the I asked about my engine, there is no engine on my case???? About two days later I get a call from Call Centre and was told now I have metal shavings in my vehicle, a month and two weeks later no rep has been from Ford SA to check my vehicle and no Oil/Fuel has been drained and tested from my vehicle to prove there is metal shavings in my vehicle. Only a diagnostic test has been completed When asked how they got to this result no one can give me any solid proof of how the technicians got this result, or give me any physical proof of their findings or tests run on my vehicle. The dealership where my car is standing has also confirmed with me that no one has been to check my vehicle or do any tests since I left my vehicle there on the 25 July 2024 to current. My car has a full service history with Ford, I was advised to only use 95 petrol in my vehicle which I double check every time I put in petrol and have been doing so since I got the car. I have taken very good care of my car from the day I received it, because I honestly loved my car. I only have 77 100 kms on my car and drive to work and home, and take my daughter to school I then received a call from the call center saying there is a legal letter being prepared for me which has taken over a week, stating Ford SA will not be helping me even after they approved to fix my car on the 30 Aug! I honestly don't even know what to say, shocked and very disappointed in Ford SA

Please get in contact with me if you have had same kind of problems