Ford EcoSport 1.0 Recall request

I am writing to express my profound dissatisfaction with the service and support I have received regarding my 2019 Ford EcoSport 1.0 Automatic. My vehicle has been in service at Ford Woodmead for the past three weeks, and I have been informed that the necessary parts are on backorder with no clear timeline for when the repairs will be completed. This prolonged period without my car is causing significant inconvenience, as I heavily rely on it for my daily activities and responsibilities.

Additionally, the service agent at Ford Woodmead has been notably unhelpful. Despite numerous attempts to reach out for updates, she does not answer my phone calls, leaving me without any information on the status of my car. It has now been three weeks without any update on when the repairs will be completed or when the parts will be available.

Despite my repeated requests for a loan car to alleviate this inconvenience, I have not received any assistance in this regard. This lack of support is particularly frustrating given the recurring issues I, and many other EcoSport owners, have experienced with this model. I have read numerous reviews and spoken with fellow owners who have faced similar problems, necessitating frequent visits to the dealership for repairs.

It is apparent that the 2019 Ford EcoSport 1.0 Automatic has systemic issues that warrant a recall. The persistent mechanical problems and the inadequate service response are unacceptable. My own experience has been marked by a series of breakdowns and insufficient support from the dealership.

I urge Ford to take immediate action to address these widespread issues. Specifically, I request that you expedite the repair of my vehicle and provide a loan car for the duration of the repair period. Furthermore, I implore Ford to consider issuing a recall for the EcoSport 1.0 Automatic to prevent other customers from enduring the same inconvenience and frustration.