Ford don't deliver on promises

I am a very upset new Ford client, and I don’t even own a ford yet.

Last year Ryan from CMH Ford Hatfield contacted me as I was in the market for the new gen Raptor. He confirmed that should pay a holding deposit and sign the OTP, I was promised that I will then be one of the first to receive a Raptor from their dealership. This was November 2022 – deposit was paid 16 November 2022.

I paid the holding deposit and kept in touch with Ryan to make sure all is good. 16 Feb 2022 Finance got approved and 24 Feb CMH Confirmed to me that the bakkie will be delivered to their dealership either 24/25 Feb latest and then I should receive my vehicle latest 1 March. After numerous calls and empty promises, the DP Werner van Zyl broke the news to me 1 March that I will not be receiving a bakkie now as they did not keep one out for me and I now have to wait for the next batch of vehicles to come in end of march.

Action ford Lichtenburg contacted me in Feb to confirm they have a white Raptor available for me and I declined the vehicle as I was committed to CMH Ford. After CMH Ford confirmed the above I then contacted Action Ford Lichtenburg again hoping that they would be able to assist me with a vehicle. 1 March they confirmed that they have a Raptor for me available and confirmed it is still in Durban, but it will be delivered between 11-18 March 2023. Today to my disappointment, they confirmed once again that there is a delay, and my vehicle is still in Durban, the new possible date is 1 April 2023.

I phone FORD SA today to find out if there is anything that can be done, the gentlemen confirmed that the DP Can do a special request that will cost me additional as well, that I am even willing to pay, to retrieve the vehicle directly from Durban.

Is there any way that this can be escalated or fast tracked, the vehicle must be registered by 2 April for me to cross the border as well. I am going to lose a lot of money if I must cancel the trip and this due to lack of service. This is not a great start endeavouring with a new company and I am worried about this. if new sales service levels are disappointing, I am worried about after sales.

I am leaving for Mozambique 2 April, and I do not have a vehicle to do so. I also already paid and ordered a canopy.