FORD DOES NOT CARE ABOUT SAFTY

Item: Ford South Africa
Rating: 1
Author: Phylisia K

Firstly from the first year I purchased my vehicle(2013). REG NUMBER: NP 190 140 , FORD FIGO TREND I have been complaining about my drivers side window and that is not going up on some occasions or it goes up very very slow especially in rainy weather. Kindly can Ford look up on these dated that I had complained about this matter, I then kept receiving my vehicle back from Ford Pmb only for them to say there is nothing wrong with the window mechanism. I recently visted Ford PMB for an annual service in December 2016, I was told by the service consultant that there would be check ups done on my vehicle and if anything further, apart from the standard service needs to be done, that they would contact me for my approval due to any cost that I may incur. At the point of handing my car in for this service, I informed my service consultant that my vehcile is very sluggish, and that my drivers side window is infact still not working properly. My service was completed on the same afternoon , and I was advised that everything was all in order, and that my tyres were rotated and a statandard service was conducted, I also needed to go in and pay for the amount of work that was done on my vehicle, which I did do. A few days afterwards, I started hearing a "Whistling" sound when I press my break(which was not present when I took my vehicle in). There is a rattling sound from my dash, as if it was openeded and something is now loose in it. The same rattling sound is coming from my drivers side door panel, clearly they did not tighten something after doing there so called check ups. This all occured during the December and January holiday season, I did not make it in time to take my car back to Ford, however I contacted them and advised them of my concerns and was told to book my car in for another check up when I get some time. I managed to take my car in after the holiday period. Ford mentioned they would have a look at all my concerns. My concern on the day I took my car back was the service consultant mentioned that if they had to open up all the parts again to have another look at them, I would once again be charged another amount, not taking into consideration that I have just recently sent in my car and that this is not my fault in any way. I would not have had a problem with any further payments if Ford mentioned to me in December that, these are the problems that we have to fix and this is the amount, however they certified and reassured me that my car was in good working order and I will not have a problem. Ford PMB had one more look at my car and once again they called me back and assured me the car is all good. They mentioned that I would have to pay for the window mechansim and to have it repaired. This was not told to me in December, why was it not checked then and every other time I had this problem and spoke to them. I have been complaining alot of times, sadly. And I beleive that this is unfair treatment. I am still hearing a 'WHISTLING ' sound from my breaks and I am still hearing the numerous rattles. I understand my Ford Figo is not as expensive as other cars Ford Sells, however I am still paying for this vehicle, money that does not fall off a tree and is my hard earned money. I deserve to have a safe, and comfortable vehicle. I feel that whenever I send my car to FORD PMB for a checkup it just seems to be washed and retured and I feel as if no work gets done and they are probably looking at my kilometers and assuming what could and could not be wrong. I certainly do not feel safe on the road with my breaks making this sound as I drive alone all the time. I will be upgrading my vehicle soon and it will certainly not be with Ford due to the bad service and lies.

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