NG
Naleen G

1 reviews | Active since Apr 2013

11 Oct 2019, 07:36

FORD - do you really have customers' interest at heart?

I purchase a 2015 Ford Ranger Wildtrak over a year ago. From month 6 I picked up an issue with Anti-skid/traction control indication lights coming on an putting the vehicle into limp mode. This was finally addressed by Ford but introduced a further issue. After the software upgrade, this vehicle no longer drove like a 3.2. The initial acceleration is so bad that I am always concerned at intersections in case the vehicle does not respond to a requirement for a quick pull away. Complained to Ford on multiple occasions but all they do is "update" the vehicle software and tell me there is nothing wrong with the vehicle. I am having to use this vehicle with this flaw with the knowledge that FORD is not interest in assisting...despite several requests. I am currently experiencing a second issue where due to a poor security design, my vehicle was almost ****** about two months ago. I was informed by one Ford person that there is a recall for an alarm upgrade on this vehicle....I am still waiting. I barely drive my vehicle out these days in fear that it might get ******. I love this vehicle...it has been a dream of mine to own one...bt this dream is now turning into a nightmare.

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