Ford Dishonest re Ford Kuga Fuel Consumption

FordKuga 1.6 Ecosport Claims fuel consumption figures of 7.4 combined .Cant get mine under 12 to 13 .Fobbed off by Eagle Ford .Ford app knows of problem but Eagle Ford breached Cpa and failed to advise me Now claim im talking nonsense but Fury Ford sales staff confirm they tell all yhere client as they have several complaints