FORD deliver bad Service

My son purchased a brand new Ford Ranger 4x4 2.0 Turbo, Automatic in Benoni, after two weeks of having the bakkie he gave me the bakkie to go to Durban. After 540km from gauteng i felt the bakkie had no gears, could not move forward nor reverse. We called Ford Service as per handbook just to discover it is the AA that responded. The technician was unable to assist and left us stranded, my son called his insurance to take us to our destination and towed the bakkie for us. Ford has no interest in our well-being and safety and just wanted to tow the bakkie. Ford in Port Shepston came and fetch the bakkie the next day. We were in discomfort for 2 days on holiday without a vehicle. Ford Port Shepston told me the PDI was not done and the bakkie must remain with them for 24hours on the computer, The gave us a smashed bakkie as a loan as the co-driver door and window not opening. They had the bakkie for 16days and still not repaired. After blaming the benoni branch for not having the bakkie trough PDI, Benoni's senior tech had to call the and support them in the diagnostics for finding the fault. Finally they discovered the gearbox is faulty and has to replace it. They have the nerve to call my son and told him to return the loan bakkie and has to make a plan for an alternate vehicle as the can only return his bakkie on the 18th day. Please don't anyone buy a FORD from any dealer. They deliver bad service.