FORD CONSOLIDATED AUTO

<p>I have been trying to book my car for a check up to resolve the issue of losing to much water. Of course the service department is never available to book an appointment. I have left my details as well. You cannot expect much from them to contact you to book any appointments. With no response from them we took the car to the dealer and they have taken the car in to check. The service department did not contact me to give me an update on the status of the issue I had to contact them to follow up on the status of my car. They have finally contacted me after numerous calls I have made that my car will stay there as they had to order a seal and they had to wait for approval for the warranty claim. They did not even offer a loan car or to arrange with a driver to take me home to and from work. When you ask for a loan car the usual excuse is that they don’t have any available and that it has been booked 3-4 weeks in advance. Worst excuse ever, they should have cars available for cases like this. Phoning again today trying to find out how far they are normal reply from the service team is that they are waiting for the part and the warranty claim has been approved. I might get my car tomorrow if they get the part. How many days do you have to sit without a car??? They shouldn’t have taken my car if they are too busy to attend to the car. They should have booked an appointment and arrange a loan vehicle if they had to keep my car there for a longer period. Their lack of communication and service is atrocious.</p>