FORD - Completely useless customer service

I purchased my Ford Fiesta in 2013 brand new, since day 1 I have had nothing but issues, 2.5 years later I am still having the same issues. The problem is not that the car does not work properly as I understand that sometimes things just don't work and I just ended up with the dud car. My problem is the completely useless service I have gotten over this time, from telling me that Ford is not compatible with Iphone to not getting back to me, to waiting for 6 months to replace the seats that were melting due to some kind of mulfunction with the heated seats functionality. I would just like to talk to someone that can help me sort out all the problems I am having and not just brush them off because they can't fix them, if Ford can not make the features that they sold me work they should refund me as I can not keep taking my car in every 2 weeks and still nothing works. The attitude of the service department is shocking and for people that are supposed to be in the service industry and dealing with customers regularly it is shocking. Something should be done about the completely useless staff employed at the Ford Bruma branch in Gauteng.