Ford Bruma sucks

To say that I am angry is an understatement, to say I am disgusted is an understatement, to say that I am a frustrated, ticked off and a displeased customer is an understatement. I am livid beyond means. My fiance and I sent our car in to Ford Bruma opposite Eastgate in may and had a bill of over R40 000 which we paid. Less then 6 months later and the car is giving us problems again.

To start it all of when my fiance went to get the car in May after it had stayed at Ford for about 3 weeks, he opened the bonnet of the car and saw that the engine was dirty, when he told them only then they washed it. The car has been giving us problems since and it finally gave in before 6 months has passed. We sent the car in 4 weeks ago and till now nothing has been done on it. Today we went to Ford Bruma to get answers and we found the car at the back stripped. The car has been there for 4 weeks and nothing has been done on it. We asking ourselves what did Ford Bruma do to our car for the plus R40 000 we paid. I'm pregnant and due anyday now and I have to deal with the stress of not having transport to move around and the stress of worrying when will we get the car back. Today the 03/12/2019 my fiance and i had to go to Ford Bruma and make a very big scene just to get some help and that is where we saw that no work has been done on our car. Mokgadi who is the operator who received the car doesn't even call to give us feedback as what's happening with the car and now we know why, its because nothing has been happening to the car. Her attitude is shocking, really really shocking, please teach her customer service because you will lose more customers. Deon is supposed to be the guy fixing our car and in the state that's it's in, it shows that he hasn't done anything to it.

Ford is a big brand but if taking advantage of your clients is a thing for you then you have another thing coming. Ford Bruma has really disappointed me to the extreme.

P.S a very unhappy customer